Hosting

Harting EAP has offered the Hosting option since 2003. We host for over 25% of our customers! Harting EAP has regular third-party HIPAA compliance and SOC 2 audits of security, confidentiality and availability controls.

Harting EAP offers hosting as an option for all three of our EAP Software packages.

TOP 10 REASONS TO HAVE HARTING EAP HOST

Harting EAP has offered the Hosting option since 2003. About 25% of our customers have us host their software and data, mainly for the superior security and cost savings.

Our Hosting security is examined by external auditing bodies annually resulting in a SOC II, Type 2 report, HIPAA Compliance Report and a Penetration/ Vulnerability Report. The external auditors demonstrate our commitment to excellence.

  • You instantly have a strong, audited, secure environment for your software/data.
  • You save money when you consider cost of servers, installation, security!
  • All Harting EAP Software packages are accessible from any Internet connection.
  • Spend less time everyday worrying about data security & technology.
  • Your Service Agreements are included in the Hosting price
  • Your data has the highest protection
  • Our Hosted clients are PREFERRED PARTNERS & receive top priority
  • TRUST
  • Guaranteed rates
  • Reliability

Click here to request detailed explanations of each reason. It truly is worth your while.

Harting EAP has regular third-party HIPAA compliance and SOC 2 audits of security, confidentiality and availability controls. We regularly perform penetration and vulnerability audits so that we can reduce the ever-existing risks of hackers. We put extra effort into the security of all data.

REASON # 1

You immediately have a strong security environment for your data.

PHYSICAL SECURITY

  • There are two locked doors protecting the servers.
  • The Servers are on-site in a locked, air-conditioned Server Room.
  • The Servers are backed up 7 nights per week using encryption.
  • Hard Drives with the backup are stored in a Fireproof Safe and taken off site one time per week.
  • Alarms and motion detectors alert the local police of any intrusions.

DATA SECURITY

We have external certifications by auditing firms for:

  • SOC 2, Type 2
  • Penetration and Vulnerability Testing
  • HIPAA compliance attestation
  • We utilize the highest rated file integrity program.
  • We have a firewall limiting traffic and segmenting the network.
  • We lock out all but the necessary ports.
  • Our Anti-Virus software updates daily and is distributed to all computers     including the Servers daily.
  • There are strong User Names and Passwords that require the highest level of protection by requiring Upper case, lower case, numeric, and special characters, frequent changes, and other requirements.
  • For DAYBREAK, user desktops do not allow access other than to DAYBREAK.
  • We utilize 128 bit key (high) encryption for Terminal Server connections     and TLS 1.2 for web based connections.
  • All current Microsoft Security Updates and patches are regularly applied.
  • We subscribe to WatchGuard alerting us to security threats.
  • We set session time limits for unattended sessions so that the connection is not left open.
  • There are only 5 attempts that a user can try to enter their Unique    User Names and Passwords before they are ‘locked out’ of further   connection. The designated administrator must call to ‘unlock’ account.
  • We have implemented Group Policies to lock down sessions through closely watched Group Policies.
  • We require 2FA to sign into your software – a best practice for security

REASON # 2

YOU SAVE MONEY!

  • Microsoft talks about the Total Cost of Operation (TCO). Our hosting arrangement provides you with cost savings from:
  • Buying a new Server
  • Contracting or hiring an IT staff to install, maintain and troubleshoot your Server.
  • You don’t have to upgrade your Server Operating System, Harting EAP does that and it is included in your Hosting fee
  • Your Service Agreement in included in the price of the Hosting
  • You don’t have to pay for SQL Server licenses.

REASON # 3

Your Software is accessible from any Internet connection.

  • EAP staff’s today are more mobile.
  • Perhaps you have several offices and want staff to stay connected to the data in your EAP software.
  • Perhaps you’re sick one day and want to see your schedule or take care of an important function from home.
  • It sometimes happens that you attend an out of town conference and you need to access a client record or your appointments.
  • Your software can be accessed from anywhere you have an internet connection.

REASON # 4

Spend less time worrying about data security & technology environment

  • What do I do if my hard drive crashes?
  • Is it my Server, a workstation or the software?
  • Have I updated my anti-virus software on my server?
  • Microsoft comes out with a new Server Operating System, should I upgrade?
  • Should I have a different climate control system for my Server?
  • I’ve grown by adding Users, do I need a new Server now?
  • Help me understand:
    — gigabytes of Ram,
    — gigabyte of memory,
    — antivirus dat files,
    — terminal Services,
    — Microsoft licensing per seat–user–processor,
    — Installing new licenses on the Server
  • And on and on…

Harting EAP has ordered specially designed Servers that have the capability to handle increasing numbers of Users. Our antivirus software is automatically updated. We have 24/7 Server monitoring. We share the cost of the Server, software, licenses, antivirus, backup, off-site backup, upgrading to new Server Operating Systems with all Harting EAP Preferred Partners.

REASON # 5

YOUR SERVICE AGREEMENT IS INCLUDED IN THE HOSTING PRICE

This is important because you now don’t have to worry about someone saying – It’s a software problem, talk to your software vendor or it’s a hardware problem, talk to the people who handle your server. HARTING EAP HANDLES BOTH AND RESPONSE TIME IS QUICKER AND YOU HAVE LESS HASSLES TRYING TO FIGURE OUT WHO IS RESPONSIBLE.

WE ARE! And we’ll fix it quick.

AS A PREFERRED PARTNER, YOU ARE PRIORITY ONE IN OUR OFFICE.

Consider the current cost of your Service Agreement and compare that to the price of Hosting. Remember the Service Agreement is included and you get first priority for software or hardware problems.

REASON # 6

YOUR DATA HAS THE HIGHEST PROTECTION

  • Our Servers have features that protect the databases from being damaged or lost.
  • We have mirrored hard drives. This means that if one goes down the mirror drive takes over processing on the Server. No lost time or data.
  • We have Power Backup so that in case of a power outage, we have 5 hours of operation from our battery backup and unlimited backup from our Generator.
  • We have a Fire Proof, Locked Safe in which we keep Hard drives with encrypted backups of all data on the Server.
  • We utilize a backup system that will restore our system within two hours in the event a server goes down. In a major disaster, all services will be back up and running within 3 hours.
  • Our anti-virus software has daily updates.
  • We have two firewalls between the Server and the incoming Cable router and our segmented network. This keeps traffic into the server to select ports which protects access to the server.
  • We have unique User Names and strong Passwords requirements for data security.
  • We utilize two-factor authentication
  • We have two locked doors between the Public Access of the building and the Server.
  • Data and physical security are continually monitored.
  • We have a Disaster Recovery Plan. We test that with each Preferred Partner annually.

REASON # 7

  • Our Hosted clienteles are PREFERRED PARTNERS & receive top priority
  • In the most recent year our ‘down time’ for the complete year, 24 hours a day was less than two tenths of one percent or our uptime was 99.8%.
  • From the high usage time frame of 8:00 am – 6:00 pm, our uptime was 99.9%.
  • We continually review how to upgrade our service to you.
  • Here you are a Preferred Partner and as such, receive top priority.

REASON # 8

Trust

Trust in the company that handles your software and your server alleviates much stress. When they tell you what is needed you do not have to go back and learn about gigabytes and encryption setttings, you just do it. Your worry, your time (and therefore your expenses) are reduced.

Peace of mind is priceless.

Harting EAP has been in business for 40 years. We did it with quality, reliable, responsive business practices. We like to do things well! We want you to be happy.

We don’t just say “Trust Us”. Our years of business services speaks to a client list that reflects long term relationships. Our external auditing firms confirm that our policies and practices are implemented and meet high national standards.

Our continual research to maintain bandwidth, update Operating Systems, keep current antivirus software, obtain the smoothest printing capabilities, create improved email capabilities, review daily alerts for possible intruders…..all lead to the trust that we are working for you.

REASON # 9

Guaranteed rates

  • Harting EAP’s Hosting Agreements are for two year
  • periods. This guarantees your rate for this period. Longer terms are available.

REASON # 10

Reliability

  • Server reliability with mirrored drives
  • Our generator prevents down time from electric outages.
  • Redundant ISP with Fiber being Primary and Cable secondary keep connectivity
  • Software and data backups for disaster recovery
  • All demonstrate our commitment to reliable hosting.
  • You can rely on the speed of your access to the server. We test bandwidth requirements periodically and can increase it as needed. This provides you a reliable connection.
  • 40+ years in business demonstrates that we conduct business in a way that customers feel they can rely on.
  • Our APS electrical backup system and Generator provides continued services even if there is an electrical outage.
  • Our two high speed internet connections (Fiber and Cable) offer reliability. If one ‘goes down’, we switch to the other within minutes. You are not without access to your data that you need to provide critical services to your clients.
  • Our Monitoring software lets us know of any potential alerts in the system before they happen.