Our mission is to empower the EAP Profession with the management and reporting tools to effectively validate their positive IMPACT on employees and the VALUE their services bring to the organization. This mission is supported by innovative, secure, user-friendly technology solutions and responsive customer service.
MEET THE CHALLENGES OF TODAY’S EAP
EAPs were first introduced in the 1940s to discreetly help employees battling alcohol addiction. Based on that experience, EAPs have learned that there is a broader range of issues that similarly compromise an employee’s ability to work: family and financial problems, addiction, depression, anxiety and the full gamut of life events, from having a baby to being relocated.
When DAYBREAK EAP software was released in 1985, it revolutionized the way EAPs administered their back-end business processes, provided vastly more efficient case management across their book of business, and through detailed reporting, enabled them to demonstrate their value to purchasers and employees. With Premier EAP software and the release of EAPro360, a secure, next generation web-based platform, Harting EAP gives EAPs flexible solutions that can be tailored to their unique needs and business objectives.
Currently, over 150 EAPs worldwide use EAPro360® to manage their business processes and serve their customers more responsively with less administrative overhead. Through the robust reporting tools of these three solutions, EAPs are able to underscore the ROI they can deliver in improving the health, well-being and productivity of their workforce.
COMPANY HISTORY
EAPs were first introduced in the 1940s to discreetly help employees battling alcohol addiction. Based on that experience, EAPs have learned that there is a broader range of issues that similarly compromise an employee’s ability to work: family and financial problems, addiction, depression, anxiety, and the full gamut of life events, from having a baby to being relocated. When DAYBREAK EAP software was released in 1985, it revolutionized the way EAPs administered their business, provided vastly more efficient case management, and detailed reporting enabled them to demonstrate their value.
The release of EAPro360®, a secure, next generation web-based platform, Harting EAP gives EAPs flexible solutions that can be tailored to their unique needs. Currently, over 175 EAPs worldwide use one of Harting EAP Software solutions to manage their business processes and serve their customers more responsively. Through robust reporting tools, EAPs are able to underscore the ROI they can deliver in improving the health, well-being and productivity of their workforce.
HARTING EAP AT-A-GLANCE:
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Our hosting services were introduced 21 years ago in 2003. We were the first to offer hosting and this length of service and continued growth clearly shows our leadership in providing hosting. Harting EAP is committed to the most rigorous third-party security standards as attested to by the following external auditors.
An annual external audit is completed by a certified AICPA firm utilizing SOC II, Type 2 standards. An extensive report is available.
We have an external company, certified to conduct a HIPAA Compliance Audit, complete a thorough audit and they provide an Attestation Letter confirming full compliance with HIPAA standards.
Penetration/Vulnerability Audits are conducted monthly by one external company and annually by another national Pen Testing company. These tests provide an outside test of our security safeguards. These tests evaluate our software as to the most frequent (OWASP) security vulnerabilities as well as internal and external penetration reviews.
100% U.S. Based
We are a U.S. based company and do not use off-shore programmers or data hosting partners for our databases or for backup.
The first Affiliate/Provider Portal in the EAP World was introduced by Harting EAP in 2013. Security of this Patient Health Information (PHI) is of the utmost importance. Our Portal is on a separate web-site with a special security configuration that keeps customer data safe. This Portal enables Affiliate Providers to:
Apply on-line to be in your network;
Easily receive Authorizations;
Record their services & sessions;
Invoice you at the same time;
Close cases;
Enter client demographics; and
Track status of payments.
EAPs can easily see the cost savings and reduction in paper work with respect to their internal record keeping.
Working with Leading EAP Researchers
Working with leading EAP researchers such as Drs. Jodi Jacobson Frey, Dave Sharar and Philip Osteen, allows us to include validated outcome studies in all of our software. We have also initiated several benchmarking projects with specialty groups such as hospitals.
Dashboard Reporting
A dashboard report accessible from most screens enables Account Managers and others to readily access core metrics on a specific organization.
The Client Portal for
MyEAPconnect™ is the new HIPAA compliant and secure portal for clients of Employee Assistance Programs (EAPs). This addition to EAPro360® offers significant time savings by enabling you and your clients to manage routine tasks on-line.
Clients can enter intake/demographic data
Sign Forms online via DocuSign (Add-on)
Schedule new or change appointments
Access their Chart-notes, past appointments*
Send appointment reminders (Add-on)
Dashboard page to easily navigate site
Secure site integrates with EAPro360
Accessible on computer or mobile device
Easy setup within EAPro360
EAP has ability to turn features off
Branded with EAP logo
Secure messaging between EAP and client
These improvements will enable EAPs to reduce the cost of Intake data input, phone calls for appointments, signing initial intake forms, staff needing to make appointment reminders, and it will increase the participation of those clients who prefer to make appointments and communicate on-line.
*The U.S. CURES Act requires providers to allow electronic access to their data (https://www.opennotes.org/onc-federal-rule/)
Customer support is top notch – very quick response time and immediate remedy is always provided. Customizations are handled quickly and accurately. Problems are remedied immediately (or at least w/in 24 hours). To do list and tickler system very convenient for clinical staff in keeping up with clients.”
Lib Edwards
Director, Wake Forest University Baptist Medical Center Employee Assistance Program
