At Harting EAP, we want to make certain that your purchase of EAP Software is implemented smoothly with the goal of your staff \u2018hitting the ground running\u2019. We have over 35 years of experience assisting EAPs to transition to new software. We will provide your IT and EAP staff with a detailed Implementation Plans with tasks, responsible parties and target dates with weekly progress calls.<\/p>\n
With training, you will have the knowledge and tools needed on the Go-Live day to not feel intimidated by new processes.<\/p>\n
Our customer support doesn’t end with the purchase of our software. We offer an Annual Service Agreement that will provide your staff a highly qualified team to call to address any issues that might develop including how your IT structure affects the software, printers, software issues, or \u2018how to\u2019 do something.<\/p>\n
Our\u00a0Annual Service Agreement<\/strong>\u00a0<\/strong>is based upon the number of users you have licensed.\u00a0 Of course, with the Annual Service Agreement, your costs for fixes to any software issues are limited to the Annual Fee and you can be protected and worry-free during the year. Equally as important in today\u2019s technology is Security. Your Annual Service Agreement includes updates for software issues as well as security improvements.<\/p>\nIf you maintain an annual service Agreement, you receive:<\/h3>\n
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The annual service agreement protects you if:<\/h3>\n
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